TERMS OF BUSINESS 

Delta Travel Insurance is a partnership, authorised and regulated by the Financial Services Authority No: 440600.

The office address is :- The Heathers, 3A Gilham Grove, Deal, Kent. CT14 9AX.

Tel: 01304 361609.  

We are Independent Intermediaries who act as your agent and accept responsibility for the advice given and for arranging your Travel Insurance. 

Delta Travel Insurance also conforms to the FSA regulations in respect of Professional Indemnity Insurance. This type of Insurance is mandatory for authorised firms and is designed for your protection. 

All information you supply will be kept confidential to us. Under the Data Protection Act 1998 you have the right to see personal information about you that we hold in our records. Should you have any queries, please write to us at the above address. 

Your attention is drawn to the importance of reading your Travel Insurance Policy Wording, Key Facts Policy Summary and documentation carefully to ensure that they have been issued according to your instructions.

In particular you should acquaint yourself with the Medical Health Declaration to ensure that all necessary medical disclosures have been made.

Any failure to disclose facts which are material to the insurance or any inaccuracies could invalidate the cover. If you are in any doubt over any of the policy terms or conditions, please seek our advice promptly.    

We reserve the right to make charges to cover our administration costs, in addition to any insurance premiums, for amending a policy.

Presently we charge £10.00 in respect of any mid term amendments.

We will not charge a fee if you exercise your right to cancel the policy within the 14 day ‘cooling off’ period. 

Unless stated otherwise or sudden changes are made by the insurance company, all quotations are valid for a period of 30 days from the date of providing the quotation. 

It is our intention to provide you with the highest level of customer service. If you are not satisfied with the way that we have acted for you, please address your complaint to Delta Travel Insurance at the above address. Your complaint will be acknowledged within 5 business days advising you who is dealing with the complaint and indicating when you may expect an answer. We will provide a formal written response within 20 business days from receipt of the original complaint. If the complaint cannot be resolved within this time scale, we will write with an explanation as to the progress and the likely timescale involved. You will be advised of any further redress available to you should you believe the matter not be resolved to your satisfaction. 

Your acceptance of these Terms of Business does not affect your normal legal rights. 

If you have any queries or questions concerning this document, please do not hesitate to discuss them with any of our staff.